Obsessed with efficiency, technically minded, creatively inspired,
dedicated to a positive team culture, self driven.
I endeavor to use my diverse skill set to learn as much about a process as possible
and think of creative solutions to any problem.
Innflux / Cloud5 - 2011 > 2017
Technical Support / Development
Managed, trained, and reviewed Tier 1 support.
Assisted Tier 2 support and consulted with other departments.
Setup and maintained a custom mediawiki knowledge-base, wrote hundreds of technical guides and SOP documents.
Designed an internal webapp for reviewing technical support agents from scratch.
Redesigned ticketing interface to allow for a better user flow with modular options and facilitate the addition of new features / functions.
Designed and Developed custom templates for hotel guest wifi login pages for clients.
Preformed basic user research and testing for the above UX/design projects.
Created multiple wedding registration sites for clients from scratch that required a password to submit. The pages collected dinner preferences and any +1 information as well. Stored in a database and displayed to the couples on a private site.
Custom layouts for blogs and other event websites.
Video Game Design/Development
Skills / Software:
I maintain my own sever and hosting for myself and others. I create Pixel Art, play Dungeons & Dragons, listen to Audio Books / Podcasts, enjoy Clay Sculpting and other Crafts, amateur Carpentry / IKEA Hacks, and Biking, just to name a few things.
Eastern Michigan University — IT / Network Administration / Web Development